No business can run without employees. Often businesses hire a full-time staff that they keep on year-round. This is not always the case, however. Seasonal fluctuations, projects that need labor for a limited amount of time, or even covering for staff that are on leave can sometimes leave managers wondering how to bridge the gap. That is where we come in. We are Labor Systems Job Center. We make it our business to help your business.
We know that sometimes you need staff in a pinch. We also know that you might be busy running your business and do not have time for the hiring process. We are the answer to both challenges. With over 25 locations in Arizona, we can make sure that you have reliable workers ready to show up and help you get the job done. From one worker to 300 workers, no job is too big or too small! Whether you need labor for a construction project in Phoenix, warehouse help in Kingman or you need to staff multiple catered events in Tucson, we can help.
What We Do
A privately-held business, Labor Systems Job Center has been providing staffing and labor solutions in Arizona since 1985. Over the past 25 years we have learned what it takes to find the right people for the job. We provide temporary labor to companies of all sizes spanning all industries. Our staffing specialties comprise of administrative, hospitality, light industrial and construction workers. We also act as a placement service or temp-to-hire agency, saving you the time and costs associated with the lengthy hiring process.
We interview and screen candidates based on skills to make sure that they will be a good fit for particular types of jobs. Safety is a top priority and all temporary employees receive general safety training on a regular basis. For our temporary employees working on construction sites, we provide basic safety equipment such as hard hats and ear plugs, as well as equipment such as rakes, shovel and brooms at no charge so that our workers are prepared when they get to the job site. We do what it takes to ensure that our customers get high-quality labor without having to do more than make one simple phone call. We even offer an unconditional guarantee to make sure that you are happy with our services.
Full-Service Staffing Solutions
We mentioned the lengthy hiring process before. That’s what we save you. We recruit, screen applicants, hire and E-Verify employees to meet your needs. Of course we have to bill you, but instead of your payroll department cutting multiple checks, matching payroll taxes, dealing with workers’ compensation issues, as well as government compliance for all those employees, you cut us one check. We take care of the details after that. This gives you more time to concentrate on making money for your business.
This is the first blog entry that we will be making. There will be more to come, so stay tuned. Our goal is to keep you informed about labor, staffing, and human resources issues, and to help you find and implement staffing solutions that work for your business.
Taking advantage of temporary labor to staff catered dinners, conferences, and other events can benefit your business in many ways.
The skill level of temporary workers ranges from general abilities to specialized areas of expertise. A staffing agency has access to an array of temporary talent. The people whom the agency provides to work for you will precisely match your company’s needs.
A staffing agency is expert at providing qualified help to work for you. It can respond to you quickly, with a small or large number of workers to work whatever hours and days necessary. This is especially helpful for seasonal increases in business or for managers who need to staff events.
Temporary workers choose to work as temps for many reasons. They often like the opportunity to explore different career fields and appreciate the chance to build their resumes. While permanent employees can sometimes lose their drive and simply fall into a routine of going through the motions, temporary workers are eager to impress, and always striving to make that great first impression.
In shaky economic times, using temporary workers can be a smart way to reduce expenses. Permanently hiring a large number of workers with general skills or a few with specialized skills can be a big expense, while “borrowing” their help temporarily is very cost-effective. You’ll pay to get your job done well, but not for hours you don’t need, overhead, or other associated expenses. In the case of event coordinators, a temporary agency is an extremely cost effective means of staffing functions with your balance sheet in mind. It may be hard to keep full-time workers if you do not have constant events. Temps know from the start that they are working for only a specific amount of time.
When you use temporary labor, the temps are working not only for you but for the staffing agency as well. We are committed to doing an extraordinary job as a matchmaker, and being the solution to your staffing challenges. It will make choosing to use temporary labor benefit your business, and be your go-to contact for questions or concerns in regard to any of the provided temporary workers.
Whether you need extra hotel staff for banquets or if you operate a catering company, temporary labor is an option that you should look in to. The tourism industry here in Arizona only adds to the number of events that our state hosts. As it is such a viable business, business owners and managers need be aware of their options.
Increase in Temp Workers is Encouraging (USA Today)
Before you bring on a new staff member, you want to know as much as possible about the candidate. Past experiences, not solely work experiences, have a profound effect on who prospects are and how they will perform their role in your business. An interview or two can give you a good idea of who a candidate is, but many employers want to know a little more. Are there any important details that the applicant might have left out of the interview or their resume? A background check can be a great way to find out and verify that the person you are considering is on the up and up. You don’t necessarily have to eliminate candidates based upon what you find, but you do want to know as much as possible before you offer them a position.
What to Look For
You can use an independent supplier to collect background information on your candidates and supply you with a total picture, or you can look for individual pieces of information on your own. Deciding what you want to know in advance will help you decide whether to look yourself or hire a company to conduct your background checks.
- Credit scores: Some employers do in fact look up the credit scores of the applicants. This can tell you a little about their ability to handle finances and let you see what they have been up to. If you collect this data, you must have the applicants’ written permission in advance. Also keep in mind that if you use your findings to make a hiring decision, you must share the report with the applicant and explain how it led you to your decision.
- Criminal background checks: This is the most popular form of background check for employers. You may still hire someone with a criminal record, but for the integrity of your hiring process and the safety of your staff you want to know whether an applicant has been into trouble with the law and to what extent. Criminal history is generally a public record. Here in Arizona, employers and candidates can request both a background check and a fingerprint clearance card (for positions that require considerable security) from the Arizona Department of Public Safety. This includes only crimes committed in Arizona, so be sure to have a national criminal background check performed if you want a full picture.
- Medical records: You might be tempted to look into these, but be advised that federal regulations state that you can ask only whether a candidate can reasonably perform required job functions and cannot ask for medical records. In general it is best to avoid the potential liability—yes you can be sued by someone you do not hire—that is associated with asking for this type of information.
- Military or school records: If an applicant says he went to a particular university or has military experience, this might set the applicant apart from the pack. You will want to find out for sure, but know in advance that you will need to request transcripts from the applicants themselves. Let them know why you want the information and consider having them sign a document that states in legal terms how the information will be used and that they consent to your having it. Most often you cannot get much more information than name, rank/major and other general pieces of information from the military or a particular school. If you want information on GPA, commendations, or anything like that you will need your applicant to provide it.
With any and all information you collect via a background check you must consider privacy issues This is sensitive information and if it is leaked, even internally, you as the employer can end up in hot water. Make sure that background check information is limited to “need to know” personnel and never the subject of conversation outside of these circles. Background checks are common parts of the hiring process. They can be time consuming and usually have little to do with your core business functions. If you want to save time and alleviate the trouble associated with background checks or other compliance issues pertinent to hiring, we would be happy to help. Labor Systems Job Center can supply employees on a part time, temporary or direct hire basis and as always you can try out a staff member before making a firm decision.
Running a business requires organization maintenance. One important but easily overlooked factor within any work environment is cleaning. No, not tidying up the books, but actually cleaning the areas where you and your staff get your job done. For businesses in the restaurant industry, health standards dictate that cleaning must be done daily, but who should be doing it?
Basically, you have two choices: your staff or an outside contractor. To many, having staff members clean the workplace seems like a no brainer. Workers can devote what seems like a little bit of their time to tidying up, or outright scrubbing (depending upon your workplace), and money can be saved on a cleaning service. You know who to go to in the event that something is not cleaned to your standards, and you can avoid the fees charged by a cleaning service or staffing company. But have you really fully evaluated the costs versus the benefits of hiring a cleaning service? Tracking their charges is easy: you look at the bottom of the invoice. But can you track what you lose when you assign your staff to clean your space?
Outsourcing Is a Good Idea
Even if you break up the responsibility of cleaning an office or restaurant kitchen among multiple staff members, you might be losing out. If your staff is scrubbing a floor or cleaning a bathroom, they aren’t calling on customers, making sure paperwork gets filed correctly, or even getting extra prep work done for the busy weekend you have coming up. This means you are either not getting your core tasks completed or risking paying overtime so your staff can finish both their jobs and the cleaning.
Additionally, you might be hurting morale. People who apply to work in one position do not want to be told that they are also the cleaning crew. Even in the restaurant industry where getting your hands dirty is expected, cleaning bathrooms is not. Making staff break from their core job functions and clean will cause some employees to feel degraded, even bitter. Once this happens, you can expect a shoddy cleaning job followed by some poorly performed core job functions. All of these negative factors can be avoided by contacting a cleaning service or better yet, a competent staffing company that can provide staff to clean on a scheduled basis.
If you outsource the cleaning, you help your business stay focused. When employees have to work in several different aspects of the business, they tend to produce less quality work. It is not because they are lazy or do not care, but if a person has to shift focuses multiple times per day, it becomes hard to get into a groove and concentrate on being successful. You might be losing out on some creative ideas and extra attention to detail if you decide to have your staff come off task at certain times of the week in order to clean.
This argument works for literally every industry. It is better to have employees focused on a particular set of tasks. Cooks should worry about cooking and maintaining a clean workstation, and mail room clerks should be on top of properly distributing mail and delivering messages. It might seem like a good idea to reassign a lower-level employee to cleaning, but in the end it is almost always a bad one. Once you realize how cost effective outsourcing can be, especially in combination with better morale and productivity of your core staff, you will see that it is actually an investment that pays out.
Thinking about hiring a couple of high school kids to fill some part-time positions for you? For some businesses that makes sense; some positions that need to be filled carry a relatively low level of responsibility and autonomy. These positions also only need to be filled part time and might even warrant slightly lower wages than some of your more technical positions. This position might be a hostess or a busser at a restaurant or even someone who hands out fliers for an income tax operation that is about to see an influx of business. A minor might make sense for your open position. If so, you must be aware of some of the child labor laws that we are subject to here in Arizona.
Child labor represents one of the few areas of employment regulation that is subject to oversight from both the federal government and the Industrial Commission of Arizona (they do a lot of the work here in Arizona that OSHA does from a federal standpoint in other states). The Industrial Commission states that businesses are subject to two separate sets of laws. If these laws ever conflict, you must follow the stricter law. If one entity has a law or restriction pertinent to a particular topic but the other does not, then you must follow the guidelines of the agency that has the law. Basically it goes like this: if the Fed says that minors cannot work before 7:00 am (which they do for minors under 16) and the state says they cannot work before 6:00 am (which Arizona does), then you must follow the federal law because it is stricter than the state law. If the Fed didn’t restrict the hours that minors can work, but the state did, then you would be bound to follow the state law and would not be able to legally defend yourself by citing a lack of federal guidelines.
Facts You Need to Know
- Youth under 16 years of age cannot work more than 3 hours on a school day—if they are enrolled in school—while school is in session, or more than 8 hours per day on a non-school day. If they are enrolled in school, they cannot work more than 18 hours per week when school is in session.
- Youth under 16 years of age cannot work before 6:00 am or after 9:30 pm if they have school the next day. If they do not have school the next day, they are not permitted to work after 11:00 pm. Youth who are not enrolled in school cannot work before 6:00 am or after 11:00 pm.
- No youth under 16 can ever work more than 8 hours per day or 40 hours per week.
- Generally positions that require driving are not suitable for minors by law. The exception is that 16- and 17-year-olds can drive up to 2 hours per day or 25% of their shift (whichever is shorter), but cannot drive large vehicles.
- Youth cannot operate heavy machinery. There are a couple of exemptions, but it is advisable to think about your liability before ever considering actually doing this. This means that in most cases, manufacturing and construction position are not suitable for minors. Other restrictions speak specifically to youth not being allowed to work in positions such as roofing and demolition.
- Parental permission is not needed in order to employ youth. Meanwhile parental permission, even in writing, does not allow you operate outside of regulations.
- You must verify the age of youth who are applying for a position with you. It is not considered age discrimination to ask youth their age. Age discrimination applies to 40- to 70-year-old applicants.
- You can, and will, be fined for violations of these labor laws that are brought to the attention of either regulating body. The state dictates that the maximum financial penalty that can be assessed is $1,000.00 per infraction. You can of course contest a fine as long as you do it within 20 days of issuance.
There are Some Loopholes
- If the minor is involved in or has completed a career education or vocational/technical training program recognized by the Department of Education pursuant to Title 15, Chapter 7, Article 5, the minor is exempt to some of the restrictions. Construction and manufacturing-based employers may be able to use this parameter when employing minors.
- You may also be able to work around regulation if the minor is in an apprenticeship program approved by the Bureau of Apprenticeship and Training. This might allow youth to work on a construction site in a limited capacity, and at the very least it helps to limit your liability.
Did that sound like a lot of rules? Compared to the actual set of regulations that is just the tip of the iceberg.
For more Federal guidelines click here to review more laws to make sure you are in compliance.
To brush up on Arizona’s additions, you can visit the Industrial Commission’s website.
If you would rather skip the headaches associated with all of these rules, contact Labor Systems Job Center and we will work with you to send over the right workers who will solve your staffing problems on a part-time or full-time basis. We can meet your needs throughout Arizona from Tucson to Kingman.
Your core offerings provide a foundation upon which you build your business. To really strengthen your business and bottom line, you must add in other elements that do not relate to your core functions. One of the most important of these elements is customer service. Often customer service is the difference between turning a one-time customer into a regular, or even retaining a long-standing client who is weighing his options or faced with budgeting decisions. The name of the customer service game is pleasing clients, leaving them smiling and thinking fondly of the relationship that you have built with them.
Even in today’s digital environment we still have an intrinsic need for human contact and relationships. This need is the basis of customer service and provides you with multiple means of building your business. Taking the time to get to know your customers and setting some standards within your business, from the management team all the way down to part-time staff, will allow you to build customer relationships that you can capitalize on. This is a necessary focus for any industry, regardless of whether you serve individual patrons at a restaurant or focus your efforts on business-to-business operations.
Factors to Consider
Customer service involves talking to your customers, making sure you solve their problems, planning for future opportunities to serve them, and finding ways to constantly improve your business. You need to consider the value of customer service when:
- Hiring staff- Your employees interact with your customers. You might be the best communicator in the world who leaves everyone you meet with a sense of fulfillment–but if the people who talk to your customers aren’t, then you have a problem. Without friendly and attentive waiters, most restaurants will fail before they can get off the ground, and customers expect to speak with a pleasant and accommodating administrative assistant when they call your office. Come see us if you need well-trained and friendly staff on a temporary basis or even if you need a permanent hire.
- Tip: A well-focused hiring process will bring you good employees. Improve customer service by reinforcing the company’s dedication to satisfying customers; allowing staff to attend seminars or internal training that focuses on customer relations; and giving employees enough autonomy to do whatever it takes to make an upset customer a smiling brand ambassador.
- Using a Head-on Approach- Face customer complaints and problems head on. Talk to the customers immediately to let them know you are addressing their concerns immediately. Then you must actually do it. The most humble apology along with great interaction that leaves the customer happy in the short term is worthless if you do not fix the problem.
- Tip: Collect feedback as often as possible. Doing it face to face allows you to address the issue right away and show customers that you want everything to be perfect for them. Feedback collected after the fact–via surveys, emails or the occasional angry phone call—is also useful. Follow up with customers as soon as possible and let them know that you intend to fix the problem. If you use written surveys, be sure to get contact information.
- Accepting calculated change- Some people are afraid of change, as it may alter the focus or mentality of your staff while taking time and money to retrain your employees. A calculated change, however, is beneficial because the end result is improvement. Anything that makes you better is worth taking the time and maintaining an open mind.
- Tip: Be on the lookout for problem areas within your customer service. If customers aren’t getting food fast enough at a restaurant, evaluate your operations from how quickly servers take and enter orders all the way down to how long it takes to expedite a plate. You know your business better than anyone, so identifying problems should be fairly simple. Once you have grouped several complaints into a problem area, think of the ways to fix it that will make customers the happiest. In these cases, the most cost effective way is not always the best way.
A customer-service oriented business can thrive even in harsh economic times. Yes, sound financial policies and putting out a great product must be addressed also, but customer service helps you to directly maintain your revenue stream. It doesn’t matter how innovative your products and services are if this stream dries up.